Refund policy

πŸ“„ Refund & Return Policy – AP Store

At AP Store (Androks & Pablos), we aim to provide quality products and a smooth shopping experience. If something isn’t right, we’re here to help.

πŸ”„ Returns Eligibility

You may request a return if:

  • The item is defective, damaged, or not working
  • You received the wrong product
  • The item is unused and in its original packaging

πŸ“Œ Return requests must be made within 48 hours of delivery

🚫 Non-Returnable Items

We do not accept returns for:

  • Used or damaged items caused by misuse
  • Opened items without original packaging
  • Services, recharge, or digital products
  • Clearance or discounted items (unless defective)

πŸ’Έ Refund Conditions

  • Refunds are processed only after inspection
  • If approved, refund will be:
    • Cash refund (for local orders)
    • Or store credit (optional, faster)

πŸ“Œ Delivery fees are non-refundable

πŸ” Exchange Option (Recommended)

Instead of refund, you can:

  • Exchange with another product
  • Upgrade/downgrade and pay the difference

🚚 Return Process

  1. Contact us via WhatsApp: +961 76 773 638
  2. Share:
    • Order name/number
    • Clear photo/video of the issue
  3. Our team will confirm eligibility
  4. Return pickup or drop-off will be arranged

πŸ“Œ Return shipping may apply depending on the case

❗ Order Changes & Cancellations

  • You can cancel or modify your order before shipping
  • Once shipped, cancellation is no longer possible

⚠️ Important Notes

  • Please check your order upon delivery
  • Electronics should be tested immediately
  • Claims after 48 hours may not be accepted

πŸ’¬ Need Help?

Contact us anytime:
πŸ“ž WhatsApp: +961 76 773 638
🌐 Website: ap-leb.com